Privacy Policy

1. Introduction

UNIMED Billing, LLC (“UNIMED,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, submit a form, or engage our medical billing and revenue cycle management services.

2. Information we collect

We may collect the following categories of information:

• Contact information — name, email address, phone number, and practice name submitted through our website forms.
• Practice information — provider count, specialty, EHR/practice management system, and billing details relevant to a free practice analysis or ongoing engagement.
• Protected health information (PHI) — where we provide billing services under a signed Business Associate Agreement (BAA), we may process PHI on behalf of covered entities in accordance with HIPAA.
• Technical data — IP address, browser type, device information, and usage data collected via cookies and analytics tools.

3. How we use your information

• To respond to inquiries and provide requested practice analyses
• To deliver, maintain, and improve our billing and revenue cycle services
• To communicate service updates, reports, and account-related information
• To comply with legal, regulatory, and contractual obligations, including HIPAA
• To improve our website and marketing based on aggregated, de-identified usage data

4. HIPAA and protected health information

For clients engaging our billing services, UNIMED Billing acts as a Business Associate under HIPAA. We maintain administrative, physical, and technical safeguards consistent with the HIPAA Security Rule, including encryption at rest and in transit, access controls, and audit logging. A signed Business Associate Agreement governs our handling of PHI for each client relationship.

5. Information sharing

We do not sell your personal information. We may share information with trusted service providers (such as our CRM, email, and hosting providers) who are contractually bound to protect it, or as required by law, subpoena, or other legal process.

6. Data retention and security

We retain information for as long as necessary to fulfill the purposes described in this policy or as required by law. We employ industry-standard security measures, including AES-256 encryption, multi-factor authentication, and regular third-party security audits (SOC 2 Type II).

7. Your rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at privacy@unimedbilling.com.

8. Cookies

Our website uses cookies and similar technologies to support functionality and analytics. You can control cookie preferences through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

10. Contact us

UNIMED Billing, LLC
1200 Main Street, Suite 400, Dallas, TX 75201
privacy@unimedbilling.com · 1-800-UNI-MED1